FAQs

Are perfumery products the only things you sell?  Currently, yes.  However, we are planning to introduce other beauty and cosmetics products (e.g. body / hand lotions, lipsticks, aromatherapy diffusers, etc.) soon.

What if I have made a mistake with my order?  Please click on 'Support' at the bottom of this page.  Alternatively, please send an urgent email to hello@label-y.com and provide us with your order number.

Why are international shipping costs so high?  Unfortunately, we have no control over what our shipping partners charge.  However, rest assured that we are constantly looking to reduce shipping costs and we expect such costs to fall over time.

Can I make bulk customised orders?  Yes, please see the 'Corporate Enquiries section of our website for more details on how to contact us.

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